Discussion de forum
missing emails
hello,
I have been with videotron for many years now and with no issues. Recently, I noticed that email older than 6 months are all missing in my inbox. My email client is Zimbra on mac and I have multiple accounts. none of my other accounts has this issue. I don't know what happened. Was wondering if videotron support can verify logs to see what happened to those emails, or if anyone has any ideas what may have happened. On the mobile, i use iphone mail.
5 Réponses
That’s really frustrating, especially after using the service for so long without issues. It might be worth checking if your email client has any retention or sync settings that could be removing older messages automatically. Sometimes server-side policies or storage limits can also affect how far back emails are kept. I came across some useful info while doing a Macomb case search that explains how records and logs can sometimes be limited by time, which might be similar in your situation. Hopefully support can help trace what happened and recover anything important.
small tip to help you not lose emails...
create folders in your Videotron mailbox... and move your important emails to theses folders.
My father in law is using his videotron mailbox on his iPad and Mac... all in imap... when he moves emails to the archives folder, it looks like they stay there forever (he has emails from 2014 in his archives).
