I AM VERY WORRIED MY MODEM WAS NOT SUPPORTED BY VIDEOTRON
I AM A VIDETRON USER FOR ALMOST TWO YEARS NOW, SINCE I HAD MY SERVICES THEY HAVE CHANGED MY ROUTER TWICE BECAUSE IT FAILED BEFORE AND IT WAS REPLACED, AND AGAIN IT FAILED, THEY FIXED IT. SO I DECIDED TO BUY MYSELF A MODEM THAT ALLOWS TO HAVE FAST AND MORE CONVENIENT FOR THE SPEED I WAS GETTING THAN WHAT I WAS PAYING FOR, INSTEAD OF 120MB I WAS ONLY GETTING 60MB, SO I WAS LIKE MAYBE I SHOULD BUY MYSELF A HITRON 4582 WHICH WILL REPLACE THE ARRIS TM822 THEY GAVE ME, AND THEY REFUSED TO ALLOW E TO USE IT, TELLING ME I HAVE TO USE THEIR MODEM, AND ACCORDING TO FCC COMPLAINTS WE SHOULD BE ALLOWED TO USE OUR MODEM UNLESS THEY CAN PROVE IT WILL HARM MY SERVICES OR THEIR NETWORK PROVIDED, HENCE THEY REFUSED, I PLACED A COMPLAIN HOPEFULLY THIS GET RESOLVED BECAUSE I AM NOT READY TO PAY EXTRA FOR SERVICE THAT WILL NOT WORK. SO VIDEOTRON EXPLAIN THIS TO ME OR SHOW ME A POLICY OR AN AGREEMENT THAT PROVES THAT I WILL BE VIOLATING ANY OF USER AGREEMENT OR ANY TERMS OF SERVICE, I AM NOT HAPPY AND I NEED PEOPLE TO KNOW ABOUT THIS.Not getting the upload speed I’m supposed to have
I have the helix 400mbps download and 50mbps upload speed I recently connected my modem directly to my PS5 with Ethernet cable and for some reason I’m getting my download speeds but my uplod speeds fluctuate from 10 to 15 to 20 to 25. I used to be able to get 50 mbps like 2 months ago that was the last time I played my PS5 until now idk I tried resetting my router but it did not work is my modem broken please help thanks