The Worst Company
Hi Everyone I would like to share my case with you , 2 months ago i decided to sign up with videotron , which is the worst decision ever after i signed up for my account and paid 600 dollars for my new phone the service wasnt working because the system of videotron crashed on boxing day so i decided to return my phone and cancel my services its been two months that im trying to get my money back and below are the excuses they are giving me 1) We Just received confirmation from finance department and the amount will be paid this week ( I received this answer 4 times ) 2) We have two employees in the finance department one of them is on vacation the other is soo busy that she doesnt have time 3) The amount was approved by the finance but unfortounately it was rejected by the compliance department 4) The finance department doesnt have the authority to refund amounts over 500 dollars 5) You should be receiving the amount by cheque 1 month later sorry sir but it was a mistake from our end the money will be refunded to the card you used 6) After Speaking to three Supervisors ( Kamara , Jean philipe, And Mathiew ) none of them could do anything about the case 7) After speaking to 9 customer service representives which i decided not to share there employee ID number each one of them gave me a different excuse Finally i wanted to warn you all dont deal with this company horrible customer service , problems between departments , nobody is honest and until today i havent received my money back. i will make sure to inform any of my friends to never deal with such a company that doesnt respect its customers and most importantely they act as if they are a professional and big company when they are not there customer service representives work from home and the finance department has two employees also the wait time is ridicoulous and thats ofcourse due to the amount of complaints and dissatisfied customers Dont ever Deal with this company Best Regards
Wifi calling
My video Tron Wi-Fi calling consistently cuts out after one or a few minutes on a phone call. When I was with Telus the Wi-Fi calling worked fine. I have superfast home Internet. 500 MB Per second down and 20 MB per second up. Is this Wi-Fi calling issue just a knownproblem with videetron or do you have any suggestions and tips that I can try to make my Wi-Fi calling more stable at my house? The calls are crystal clear, and I’m usually sitting in one spot, and then all of a sudden the call drops...pretty much always. Thanks for your help.Unable to call toll-free 1-800 numbers
Anyone else having trouble calling toll-free 1-800 numbers? I can call through another provider with no issue but cannot through my Videotron line. It's not just my phone either. I brought this up with Technical Support and the feedback was given the COVID-19 situation, the congestion is greater so try again later or use the other provider that works. :smileyfrustrated:
Loopback et Hairpining sur modem EMG2926 de Zyxel
Bonjour, J'ai un routeur EMG2926 sur lequel j'héberge un site web. Je suis capable de me connecter à mon site web à partir d'un autre réseau que le mien. Cependant, je ne peux pas me connecter à partir du réseau de ma maison. Je sais que sur plusieurs routeurs, il y a l'option de faire un loopback et d'accepter les connections internes. Je me demande si c'est possible avec le modem que j'ai. Si non, quand y aura-t'il de mise à jour pour cette fonctionalité?Stay connected with Videotron : Ask Me Anything
During this isolation period, the need to stay connected is stronger than ever and Videotron wants to answer as many questions as possible. From April 6 to 15, join our discussion. Our experts are available and ready to answer within a day's period. Are you newly working from home? Need help managing your Videotron account? What would you like to know? > Please note that our experts will take a break from April 11 to 13 and will respond to all unanswered questions on April 14. The discussion is now closed. Thank you for submitting your questions!
