24-08-2021 12:47 PM
Hello - I am new to Helix TV - I had Bell Fibe in my previous home and had no problems. This HELIX TV system has been frustrating so far.
We have a soundbar which plugs into out TV - it works perfectly when we watch Netflix of YouTube etc... When we watch HELIX tv - the soundbar seems to disrupt EVERYTHING. Pages wont load, blackouts, soudn and display are delayed, recordings don't play... every move is EXTREMELY slow.....
As soon as we unplug it - everything is fine.
Why? How can we watch HELIX TV with our soundbar on?
Thanks for any help you can provide.
30-08-2021 10:43 AM
What make/model TV do you have? What kind of soundbar is it?
We have a Samsung Smart TV and a Sonos soundbar. I haven't had any issues getting it to work with Helix. The soundbar is plugged into the HDMI ARC port on the TV.
01-09-2021 09:10 AM
Thank you for the idea. I will check the connection.