Discussion de forum
Boo1
08-06-2021Officer
Increasing delay or pause time on a recorded show.
While watching a recorded show, if I put it on "pause" or "hold" the time seems to be quite short. It starts to play again all by itself. I would like to increase the time period of the "hold" bu...
CharlesR
14-06-2021Moderator - Solution Expert
Good day.
Unfortunately it is not possible to change the delay at which the PAUSE mode is active. As for the other issues, it could be that your remote has an issue. You could try to reset the remote by doing the following : Hold down both the 'A' and the 'D' buttons for 5 seconds. After that, enter 9, 8, 1.
After that's done, you'll have to pair the remote with the TV, so make sure that your Helix terminal is visible, as you'll have to point directly to it with the remote in order to pair it with your TV. Here's how to pair the remote with your TV : Press the HELIX button on your remote, and go in the settings on the right (cogwheel) > Remote Settings > Voice remote pairing.
Finally, if you're still experiencing sound issues after that was done, we would suggest that you check the sound parameters of your TV, as the VOLUME and MUTE fonctions are controlled by the TV itself rather than the terminal. For further assistance, please contact our tech support. You can join us here : http://www.videotron.com/residential/contact-us