Discussion de forum
Helix TV Blacks Out
Whilst watching any channel on Helix TV, the screen will black out including the sound and return within a minute. It does this constantly. I have had a t4echnician come and do their thing and they even replaced the Helix device but still it continues. I have re-booted/restarted the Helix device but yet the problem persists. My Helix is attached to a Samsung HDTV.
Has anyone experienced the same thing and what was the solution.
Hi ngraddon,
We strongly suggest you reach our technical support so they can verify your network and devices: http://bit.ly/FB_Contact_Us
Thank you!
Hi ngraddon,
We strongly suggest you reach our technical support so they can verify your network and devices: http://bit.ly/FB_Contact_Us
Thank you!
Hello, I'm having the same issue! Your post is marked as solved. What was the solution?
Thanks!
Good morning klomoney,
If you have done all of the possible tests, we suggest you reach our technical support to see what other options are available to you: http://bit.ly/FB_Contact_Us Thank you!
- I've been havinv the same problem for a couple of weeks now. Tbis is new because we've had Helix for at least 6 months. I called tech support and they made me play around with the settings, move the gateway right next to the TV, plug the terminal straight into a wall socket instead of a surge protector,nothing worked. So what did you do that solved the problem? Please help me if you can, this is really annoying .
Good morning abruneau,
It's possible a technician will be required but to make sure of that, please reach our technical support over here: http://bit.ly/FB_Contact_Us Thank you!
- This is also happening to me and seems like a product defect
This can be caused by a desynchronisation of the HDCP (used by the HDMI cable), it can be a signal issue, or it can be WiFi echo if the terminal is placed too close to the Helix-Fi Gateway. Don't hesitate to contact our technical support so we can test your installations and determine the cause and solution with you 🙂
https://videotron.com/en/contact-us
