22-10-2021 01:09 PM
Whilst watching any channel on Helix TV, the screen will black out including the sound and return within a minute. It does this constantly. I have had a t4echnician come and do their thing and they even replaced the Helix device but still it continues. I have re-booted/restarted the Helix device but yet the problem persists. My Helix is attached to a Samsung HDTV.
Has anyone experienced the same thing and what was the solution.
Solved! Go to Solution.
01-11-2021 01:40 PM
We strongly suggest you reach our technical support so they can verify your network and devices: http://bit.ly/FB_Contact_Us
08-12-2021 05:44 PM
Hello, I'm having the same issue! Your post is marked as solved. What was the solution?
26-10-2022 12:39 AM
28-10-2022 07:22 AM
Good morning klomoney,
If you have done all of the possible tests, we suggest you reach our technical support to see what other options are available to you: http://bit.ly/FB_Contact_Us Thank you!
28-10-2022 07:23 AM
Good morning abruneau,
It's possible a technician will be required but to make sure of that, please reach our technical support over here: http://bit.ly/FB_Contact_Us Thank you!
12-05-2023 08:43 PM
14-05-2023 01:02 PM
This can be caused by a desynchronisation of the HDCP (used by the HDMI cable), it can be a signal issue, or it can be WiFi echo if the terminal is placed too close to the Helix-Fi Gateway. Don't hesitate to contact our technical support so we can test your installations and determine the cause and solution with you 🙂