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Helix TV Blacks Out

ngraddon
Initiate

Whilst watching any channel on Helix TV, the screen will black out including the sound and return within a minute. It does this constantly. I have had a t4echnician come and do their thing and they even replaced the Helix device but still it continues. I have re-booted/restarted the Helix device but yet the problem persists. My Helix is attached to a Samsung HDTV.

 

Has anyone experienced the same thing and what was the solution.

2 REPLIES 2

CedrikS
Moderator - Solution Expert
Moderator - Solution Expert

Hi ngraddon,

 

We strongly suggest you reach our technical support so they can verify your network and devices: http://bit.ly/FB_Contact_Us

 

Thank you!

klomoney
Initiate

Hello, I'm having the same issue! Your post is marked as solved. What was the solution? 

 

Thanks!