One of my Helix terminals doesn’t seem to turn off. The LED on the terminal is always lit. My other terminals turn off when I press power on the remote. Any reason why this is happening?
Hi! This usually has to do the the energy saving settings and the LED settings. Don't hesitate to contact our technical support directly so we can check this with you properly; https://videotron.com/en/contact-us
Have a nice day!