Helix does not work at all

I have had helix system for 4 days now and Videotron cannot resolve the issue of me getting the channels I want. They have no fix for it or solution and they can only get me a technician in 2 weeks because they are to busy installing new clients instead of taking Care if there existing clients. They call is the “helix experience “ oh it an experience all right an experience that does not work... also my billing is wrong and all my preferences are wrong... it’s full of bugs they launched it prematurely . Do not get it!