31-01-2021 10:57 AM
Solved! Go to Solution.
04-02-2021 11:52 AM
Hi birdbacker44! If the Helix gateway is too close to your Helix TV box, it can cause some issues. It is preferable to have 2-3 feet between them and it should be good enough. If it's not the case though, please reach our technical support by chat or by phone for some verifications: < http://bit.ly/FB_Contact_Us >. Thank you.