Discussion de forum
MichelTrish
23-03-2022Initiate
What happened to the automatic 'invoice ready' reminder?
I switched to paperless billing years ago and always received an email notice when the invoice was issued. This stopped in January for Helix and our regular accounts and I was late to pay one. I have...
MichelTrish
31-03-2022Initiate
Thank you and I will pester them again if no reminder email comes in April. I have the dates when both bills are issued and will be on the lookout for them. I did check the spam folder, and the email address works fine as I get Helix news and other mailings from Videotron without issue. Thank you again, hope this will be solved soon!
- SamusAran06-09-2019Super utilisateur
Si tu as des troubles WiFi chez-vous, faut les corriger. Le technicien qui fait l'installation Helix va analyser ton signal WiFi, s'assurer de positionner la borne Helix au bon endroit et, au besoin, installer des prolongateurs pour que le signal soit bon avec tous tes appareils.