Good afternoon PatCat,
For questions about your personal account, we invite you to contact us directly at 1-877-380-2511 from Monday to Friday, between 8am and 7pm.
If you prefer to do your transactions online, know that we also offer a chat service !
To access it, simply click on the following link: http://bit.ly/FB_Contact_Us
Then click on the "+" in the Customer Service section, you will see the link Online chat.
We are also available directly through Facebook or Twitter, come see us in private, it will be our pleasure to assist !
Have a great day !