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loaned Phone lost in lake, what do I do?


I was walking on a bridge when my phone (which belongs to videotron) fell into the water. It's not retreivable. What do I do? Who do I contact?


Moderator - Solution Expert
Moderator - Solution Expert

Hello IsaTV !


We are truly sorry to read that. The fastest way to get a new device would be to go directly in one of our stores: 


Have a great day ! 



thank you, but what do I about the leased phone?


Moderator - Solution Expert
Moderator - Solution Expert

Hi IsaTV,


We would recommend visiting a Vidéotron store to have all the information you need on the Take-back credit of the phone you lost. Otherwise, you can contact our customer service either by phone or via the chat service on the website to have the details of the 24-month engagement.


Have a great day, nonetheless!