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Avatar de deyraud
deyraud
Disciple
31-12-2019
Résolu

VoLTE and Wi-Fi Calling on BYOD accounts

So, I have a 1st gen Pixel. It clearly supports Wi-Fi Calling and VoLTE features.

Can someone please supply me with a very technical reason why this device isn't supported for these features, in the context of having a BYOD account? My understanding is that even if I had a Videotron supported device (like a Samsung Galaxy 8+) the fact I'm on BYOD means I don't qualify for these services, which strikes me as odd.

  • Avatar de Anonyme
    Anonyme
    07-01-2020

    That’s correct because the Pixel is not on the list of supported device.

    That said, check your plan details in Customer Center portal... if you see VoLTE there there’s nothing else to do... everything is in place as long as your device is supported by videotron.