Hi Vodka56MTL,
The option for \"Scheduled Power On & Off\" does not exist anywhere on my phone.
It must have been set at the factory for 9:58 AM and I can't disable it.
Alcatel Pixi 4 (4.5) with Android Marshmallow.
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Hi Basic,
\n\n\n\n
In that case, the best solution to fix the problem would be to contact the technical support again to get the situation escalated to the right department. You can reach them buy chat or by phone.
\n\n\n\n
-Alex D
\n\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2017-06-22T13:47:35.133-04:00","lastPublishTime":"2017-06-22T13:47:35.133-04:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":10770},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wxfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:1472"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1472":{"__typename":"ModerationData","id":"moderation_data:1472","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1472":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:297"},"id":"message:1472","entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:mobilephone-english/message:870/message:1472","revisionNum":1,"uid":1472,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mobilephone-english"},"parent":{"__ref":"AcceptedSolutionMessage:message:1218"},"conversation":{"__ref":"Conversation:conversation:870"},"subject":"Re: Shut Down doesn't shut down","moderationData":{"__ref":"ModerationData:moderation_data:1472"},"body":"
The issue turned out to be caused by \"Do Not Disturb\" rules. Even though these rules cannot be set to directly power-on the phone, their mere presence causes the side effect of booting the phone once a day.
There are several pre-installed rules. After deleting all these rules the device now remains turned off indefinitely.
These rules are found under Settings -> Sound & notification -> Do Not Disturb -> Automatic rules.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-07-19T20:44:59.662-04:00","lastPublishTime":"2017-07-19T20:44:59.662-04:00","metrics":{"__typename":"MessageMetrics","views":10555},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1214":{"__typename":"ModerationData","id":"moderation_data:1214","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1214":{"__typename":"ForumReplyMessage","uid":1214,"id":"message:1214","entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:mobilephone-english/message:870/message:1214","revisionNum":1,"author":{"__ref":"User:user:80"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mobilephone-english"},"parent":{"__ref":"ForumTopicMessage:message:870"},"conversation":{"__ref":"Conversation:conversation:870"},"subject":"Re: Shut Down doesn't shut down","moderationData":{"__ref":"ModerationData:moderation_data:1214"},"body":"Hi Basic,
\n\n\n\n
Have you tried to do a factory reset on the phone without entering any google account address? That way, you will make sure that the issue is not caused by an application that is installed in the phone. If it still doesn't work, you might have to contact the technical support so we can take a look at the situation with you.
\n\n\n\n
-Alex D
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"postTime":"2017-06-22T11:55:43.891-04:00","lastPublishTime":"2017-06-22T11:55:43.891-04:00","metrics":{"__typename":"MessageMetrics","views":10775},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wzfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:1216"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1216":{"__typename":"ModerationData","id":"moderation_data:1216","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1216":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:297"},"id":"message:1216","entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:mobilephone-english/message:870/message:1216","revisionNum":1,"uid":1216,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mobilephone-english"},"parent":{"__ref":"ForumReplyMessage:message:1214"},"conversation":{"__ref":"Conversation:conversation:870"},"subject":"Re: Shut Down doesn't shut down","moderationData":{"__ref":"ModerationData:moderation_data:1216"},"body":"Hi AlexD,
Yes, I did a factory reset and the problem remains. I took it back to the Videotron store and they exchanged it with another which has the same problem out of the box.
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