Discussion de forum
evoMR
09-10-2018Chevalier
Reception lacking in new development, any ideas who to contact?
So I just noticed that Videotron has been running a ton of marketing material in the Ottawa region about Canada-wide reception. Also noticed that their coverage map says the area I'm in has LTE coverage.
However, it's been pretty shoddy with terrible speeds and very high latencies in the neighborhood that I just moved to, suggesting to me that it's tower is quite far away. I should also say that no I don't live in the middle of nowhere (this neighborhood is quite established and has a sizeable population).
Has anyone got any information on how to communicate this to tech support or open up a case explaining poor cell reception?