No data when roaming in US

stan · ‎02-09-2018

I just recently got a Pixel 2 XL from Videotron. I have roaming enabled, but when I have "Automatically select network" enabled it connects to AT&T and calling/text works fine but I need to restart the phone several times to get data working (on LTE), however it still stops working after a little while. I am able to select AT&T or Tmobile manually and it seems to last but this is quite inconvenient as I will to manually switch it back every time I cross the border or if the network is weak. I have a Canada/us plan. Anything I should try? Thanks!

Anonyme · ‎03-09-2018

I’ve had no issue here on my iPhone X or my wife’s iPhone 7 for my recent **blip**.

you might need a new sim.

This is has been discussed here too : https://forum.videotron.com/t5/Mobility/Partner-network-data-connectivity-issues/td-p/1891/

some are also having issues on partners networks in Canada.

elizabethdawson · ‎19-11-2018

@Anonyme wrote:
I’ve had no issue here on my iPhone X or my wife’s iPhone 7 for my recent **blip**.
you might need a new sim.

This is has been discussed here too : https://forum.videotron.com/t5/Mobility/Partner-network-data-connectivity-issues/td-p/1891/
some are also having issues on partners networks in Canada.

As I understand from the mentioned thread it's required to send a private message to the support team; right?

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