No data on PRTNR network

zkzkz · ‎19-08-2023

Why is it whenever I go up north I have intermittent coverage. The internet works for a few minutes then it just stops working. Sometimes it shows 3g or E but sometimes it still shows 4g but nothing works. It seems to be some kind of network issue with the PRTNR network where there is good signal but it just stops accepting data after a few minutes.

Pierre-OlivierB · ‎02-09-2023

Hello zkzkz !

In order to allow our customers to use mobile service even when they are not in an area connected to our network, we have a partnership with other members of the industry. However, in order to access this network, our customers are subject to certain rules :

- More than 50% of the total monthly consumption must be made on Videotron’s network for Voice and/or SMS (MMS) and/or Data uses.

- If more than 50% of the total usage is made on the extended coverage (PRTNR2), for any of the mentioned uses, for 3 consecutive months (billing periods), an expanded coverage network access block (PRTNR2) will be applied for a one-month period.

In order to better serve you, we invite you to communicate with us via one of the following communication channels: Facebook Messenger, Twitter, Instagram, our live chat (https://videotron. com/us-join) or by phone at 1-877-512-0911.

Have a great day !

-Pierre-Olivier.

hanry · ‎05-09-2023

@zkzkz wrote:
Why is it whenever I go up north I have intermittent coverage. The internet works for a few minutes then it just stops working. Sometimes it shows 3g or E but sometimes it still shows 4g but nothing works. It seems to be some kind of network issue with the PRTNR network where there is good signal but it just stops accepting data after a few minutes. how to charge tablet with broken port

Intermittent or poor mobile network coverage, especially in rural or remote areas, is a common issue for many people. There are several reasons why you might be experiencing this problem:

Limited Network Infrastructure: In less populated areas, mobile network providers may not have as extensive infrastructure as in urban areas. This can lead to weaker signals and intermittent coverage.
Distance from Cell Towers: If you're far away from the nearest cell tower, your signal strength may be weaker, making it more susceptible to disruptions due to obstacles like trees, hills, or buildings.
Network Congestion: Even in rural areas, network congestion can occur, especially during peak times or in popular tourist destinations. Too many users trying to access the network can lead to slow or unreliable connections.
Network Handoffs: When you're traveling, your device may need to switch between different cell towers as you move. Sometimes, these handoffs can result in a temporary loss of signal or data connectivity.
Weather and Environmental Factors: Weather conditions, such as heavy rain, snow, or storms, can interfere with signal reception. Additionally, natural features like mountains or dense forests can obstruct signals.
Network Type: You mentioned switching between 3G, E, and 4G. These different network types have varying coverage areas and signal strengths. If you're on the fringe of a 4G network, you may experience a drop to 3G or even 2G (E) with slower data speeds.
Network Maintenance: Mobile network providers periodically perform maintenance on their infrastructure, which can result in temporary service disruptions.

To improve your experience in areas with intermittent coverage, you can consider the following options:

Switching Providers: Different providers may have better coverage in specific areas, so it might be worth trying a different carrier if you frequently experience issues.
Signal Boosters: You can purchase signal boosters or repeaters for your home or vehicle to improve signal strength in areas with weak coverage.
Offline Maps and Content: Download maps, music, and videos for offline use before traveling to areas with unreliable coverage. This way, you can still access important information without an internet connection.
Wi-Fi Calling: If you have access to a Wi-Fi network, use Wi-Fi calling to make calls and send texts when mobile data coverage is poor.
Contact Your Provider: If you frequently experience network issues in specific locations, reach out to your mobile network provider. They may be able to provide more information or suggest solutions.

Remember that network coverage can vary significantly from one location to another, so it's essential to plan accordingly and be prepared for potential connectivity challenges when traveling to areas with limited network infrastructure.