Discussion de forum
No data on PRTNR network
Why is it whenever I go up north I have intermittent coverage. The internet works for a few minutes then it just stops working. Sometimes it shows 3g or E but sometimes it still shows 4g but nothing w...
Hello zkzkz !
In order to allow our customers to use mobile service even when they are not in an area connected to our network, we have a partnership with other members of the industry. However, in order to access this network, our customers are subject to certain rules :
- More than 50% of the total monthly consumption must be made on Videotron’s network for Voice and/or SMS (MMS) and/or Data uses.
- If more than 50% of the total usage is made on the extended coverage (PRTNR2), for any of the mentioned uses, for 3 consecutive months (billing periods), an expanded coverage network access block (PRTNR2) will be applied for a one-month period.
In order to better serve you, we invite you to communicate with us via one of the following communication channels: Facebook Messenger, Twitter, Instagram, our live chat (https://videotron. com/us-join) or by phone at 1-877-512-0911.
Have a great day !
-Pierre-Olivier.
