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Velop Mesh wifi compatability with Helix

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Velop Mesh wifi compatability with Helix

I am currently using Linksys Velop Mesh (3 atennas) with my current system. If I go to Helix is my sytem still compatible? I have a very large coverage. THx

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Re: Velop Mesh wifi compatability with Helix

Hi Allardjm, if you use your own router, you could use it with our Helix gateway but, with the bridge mode activated in our gateway. Your WiFi connection will work but let's say you decide to also take our Helix TV service, the remote voice commands won't work with bridge mode. Hope this answers your question.

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Re: Velop Mesh wifi compatability with Helix

Hello,
Just to add on the previous question, if you are using a Mesh system in your house and connect it to Helix, you are losing the voice capabilities of HELIX TV, is that it? I am about to sign up with Helix but I do not want to loose access to my Mesh system that cover my entire house. Thanks for clarifying.
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Re: Velop Mesh wifi compatability with Helix

Hi,

Below, all the disadvantages to have bridge mode ON:

1- The advanced features of the Helix terminal are disabled (Parental control, Band Steering, etc.)

2- Helix Fi application is not functional

3- Our Wi-Fi relays cannot be used

4- No support during a problem with the Helix TV channels and / or the Wi-Fi network

Hope it clarifies.

 

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Re: Velop Mesh wifi compatability with Helix

I have the Linksys Velop 3 brand and it works fine with Helix. I do not have it setup as "bridge" mode as far as I know. I still have access to Helix FI and I still have parental controls. I do have a seperate WIFI though, one for Velop and one for Videotron. 

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