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Technical questions about moving to Helix
I've been considering moving to Helix and have a few questions: - I have Videotron phone service through my Arris TM822 Cable modem - does the Helix unit have a battery backup as well for phone s...
Hi mzac,
Regarding your questions, we will try to answer them the best of our knowledge:
1- For the residential phone service, it is something that could come to the Helix gateway but we do not have an ETA on that right now.
2- As for a VPN, it will work if you go through your own router ( bridge mode ).
3- Regarding IPV6, it is kind of new and not all customers are getting this type of address. The only information I do have for now is through the following link: https://support.videotron.com/residential/internet/monitor-usage/ipv6
8- We will note your interest for future developments of our website but yes, it would be great to view the upload on the website!
As for your last question, the only modem working with DOCIS 3.1 is the Technicolor TC4400 and also our Helix gateways.
Thank you!
Hello CedrikS,
I was wondering if the Technicolor TC4400-AM is compatible with the Gigabit Offer.
I currently have it with the 400Mbps offer and I love it ( no isssue at all and very stable).
I think about moving to the 1Gbps offer but I don't want the Helix box because I have my own setup (Asus Aimesh)
Thanks for your help
