Helix Unable to black a device

[Milt]

HI

I really hope someone can help me  here.

I use the Helix Fi app to manage the devices on my network and noticed that I am unable to "Pause" my daughter's wifi usage. I can see her Iphone 11 on the list of devices. I am able to select pause and it shows that her device is paused but she is still able to use the wifi. I even logged in the the Router and it shows many MAC addresses for her phone. How is that possible?

I can block all other devices in my household but for some reason, she is able to bypass the blocking.

Please help!

thanks

Milton

[mproy]

Your daughter, I assume on an ios device such as Iphone, is using "private wi-fi address" under settings for the wi-fi connection.  It will list at least two mac addresses per device.

you must associate both devices to her profile and pause both.

[mproy · Accepted solution]

Your daughter is, assuming its an ios device like an iphone, using "Private wi-fi Address".  A setting under the connexion settings.

It creates at least a second MAC Address for the device.

You then need to pause both MAC Address/devices in helixfi