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Avatar de Snootybut2
Snootybut2
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08-10-2022

Helix - internet - cancelling after one year

I may be going overseas after a year. I see a deal for helix internet for 38 + 12 for gateway for 100 mb service (32/mos discount) for 2 year term. What’s the penalty if I cancel after one year?
  • Avatar de ValéryB
    ValéryB
    Moderator - Solution Expert
    08-14-2022

    Hello SnootyBut2, 


    The Helix equipments can only be bought which means they are yours. If you cancel the service before the end of the 24 months, the remaining balance on the equipment will be charged. Regarding the internet plan, it will be charged until the cancellation date. 

     

    Do not hesitate to contact our customer service by phone or by chat for more details. 

     

    Thank you and have a nice day!

     

    -Valéry