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Faster upload speed

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Disciple

Faster upload speed

I've posted this topic multiple times, and I will continue to do so until Videotron I hear any sort of acknowledgement from Videotron.

 

Currently, upload speeds are capped at 50 mbps. This is unacceptably low for 2020, especially in a world where many professionals are forced to work from home given the current pandemic. When working a job that requires me to regularly upload artifacts that are several gigabytes in size, an operation that would take a few minutes in office takes closer to 30 minutes at home.

 

It's not a matter of missing the technology, since DOCSIS 3.1 has started deployment 4 years ago. It's not for lack of competition, since Bell offers 1 gbps symmetric. It's not a matter of business vs personal, as I've looked into getting a business line for faster uploads, with no luck. At this point, I don't understand why Videotron is lagging behind on their speeds this badly.

 

Upload is only going to get more and more important. Ideally, we'd be able to get symmetric gigabit from Videotron, but even increasing the upload speed to 200 or even 100 mbps would be a huge improvement.

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Moderator - Solution Expert

Re: Faster upload speed

Thank you for your suggestion. We establish our packages according to the usage observed by our users, the packages are therefore established for a residential use.


We invite you to contact the business service in order to check for a package meeting your needs.

 

Have a good day!

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Disciple

Re: Faster upload speed

I've replied to you on the French thread as well, but I'll make the same reply here

 

I've contacted the business department several times to inquire about getting faster upload. Every time I did so, I was told that 50 mbps is the cap for business lines as well, and that's that.

 

I understand that the packages were made for the requirements of most residential situations, but those have changed drastically over the past few years, and even moreso over the past half-year. As it stands right now, there is no option for professionals working from home, with or without a business internet plan, to get more than 50 mpbs upload. Content creators working from home face the same limitations.

 

However, if I was given false information when I called in at the business line, and getting higher upload speeds is possible, by all means let me know.

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Initiate

Re: Faster upload speed

I want to play the GTA 5 mobile game with my friends but my internet is slow!

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Moderator - Solution Expert

Re: Faster upload speed

Hi technologywell. If you find your connection to be slower than usual, please reach our technical support, they will take a look at your current package, your modem and router: < http://bit.ly/FB_Contact_Us >. Thank you! 

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