Discussion de forum
Faster upload speed
I've posted this topic multiple times, and I will continue to do so until Videotron I hear any sort of acknowledgement from Videotron. Currently, upload speeds are capped at 50 mbps. This is unac...
Hi technologywell. If you find your connection to be slower than usual, please reach our technical support, they will take a look at your current package, your modem and router: < http://bit.ly/FB_Contact_Us >. Thank you!
Thank you for your suggestion. We establish our packages according to the usage observed by our users, the packages are therefore established for a residential use.
We invite you to contact the business service in order to check for a package meeting your needs.
Have a good day!
I've replied to you on the French thread as well, but I'll make the same reply here
I've contacted the business department several times to inquire about getting faster upload. Every time I did so, I was told that 50 mbps is the cap for business lines as well, and that's that.
I understand that the packages were made for the requirements of most residential situations, but those have changed drastically over the past few years, and even moreso over the past half-year. As it stands right now, there is no option for professionals working from home, with or without a business internet plan, to get more than 50 mpbs upload. Content creators working from home face the same limitations.
However, if I was given false information when I called in at the business line, and getting higher upload speeds is possible, by all means let me know.
Is this a joke? Because we are FORCED to work from home and FORCED to pay for our services that we use normally for home consumption, you want to FORCE us to buy the business packages in order to alleviate the cap limit you put in place that is already below the similar service by Bell? That's Videotron's best answer? Not something like "We value our client's expectations and strive to give the best service at the best price and to be the best services company in Quebec (Because in Canada, you are not present). We will look at how we can provide a better value to our clients.
You know, 400/50 is THE only option for Helix clients... There is no higher tier... we cannot GET a better service because your best service is just a bit under par. However, the response to lp0101 issue is very much sub par.
I suppose we'll have to go back to Bell to get SOME speed... I know their service sucks... but to be honest, since Helix happened... i'm not convinced that Videotron's service is much better.
What you need to understand folks... is that the bid Videotron makes is to erase Illico, move everyone to Helix and try and compete a little better with Bell's offering... However the backbone of Videotron just isn't capable to provide gigabit internet to all it's clients. If 25% of Videotron's clients chose gigabit ... the backbone would collapse. Bell has a resiliency of 50% at this point. You just need to make sure you never need to call them for help.
