I am very interested in subscribing to Helix. However, i am required to install my company VPN on my router, regarding my various corporate electronic devices. With my former provider, this was not an issue. Will it work with Helix? As i researched that it did not work on the previous zyxel router? Thanks
Solved! Go to Solution.
This solution is mainly applicable for the Helix gateway since this device combines the functions of a modem and a router . The bridge mode will deactivate the router functions. With the legacy internet service, both modem and router are separate devices so there is no need. Although you can connect a second router to the Zyxel, it is preferable to use your personal router connected directly to the cable modem instead.
Im very dissapointed that the Helix gateway does not support VPN. Esspecially since you cant rent the equipment anymore.
In 2 years, ill be the proud owner of a very expensive basic proprietary router.
Can the firmware on the gateway be updated to accommodate VPN?
The Helix experience has been very dissapointing... You cant channel surf your own package channels, have to purchase out side of videotron useless proprietary equipment.
Maybe im wrong? Can you use this equipment for anything else other than helix?
Hi @danmitch1! The use of the gateway is only possible on the Helix platform. VPN support or firmware updates to enable this feature are not currently available but we certainly take note of your interest in this matter and will forward it all to our team who compile requests to improve our products and services.
We will include the channel change with the CH Up / Down keys in this request. In the meantime, you can however go through the program guide and filter the content to display only the channels in your package.
That's honestly the only thing that I'm missing with the Helix modem/router.
It's a great piece of hardware that is able to achieve outstanding wifi connection speed. It's just lacking a bit in the service department. I really hope we get a firmware update to be able to connect a VPN service. My IOT demands it 😄