I am very interested in subscribing to Helix. However, i am required to install my company VPN on my router, regarding my various corporate electronic devices. With my former provider, this was not an issue. Will it work with Helix? As i researched that it did not work on the previous zyxel router? Thanks
This solution is mainly applicable for the Helix gateway since this device combines the functions of a modem and a router . The bridge mode will deactivate the router functions. With the legacy internet service, both modem and router are separate devices so there is no need. Although you can connect a second router to the Zyxel, it is preferable to use your personal router connected directly to the cable modem instead.
Hi @danmitch1! The use of the gateway is only possible on the Helix platform. VPN support or firmware updates to enable this feature are not currently available but we certainly take note of your interest in this matter and will forward it all to our team who compile requests to improve our products and services.
We will include the channel change with the CH Up / Down keys in this request. In the meantime, you can however go through the program guide and filter the content to display only the channels in your package.
That's honestly the only thing that I'm missing with the Helix modem/router. It's a great piece of hardware that is able to achieve outstanding wifi connection speed. It's just lacking a bit in the service department. I really hope we get a firmware update to be able to connect a VPN service. My IOT demands it 😄