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[Kevin012994]

It says that i am unable to connect to the dns server.
I did everything reset rooter
Reset pc
Manually changed dns
Nothing works... (also im in terrebonne we are having a big electric outage around here but im not affected..maybe its the cause ?)

[Anonyme]

outage may be one of the reasons why it's not working for you. 

I saw somewhere that the following postal code may be affected... 

J8H*, H7*, J7*, J6*, J5Y*, J0N*, J0V*, J5K*

[Kevin012994]

Ight my postalcode is j6w2m1. So might be that ty.

[PatrickM · Accepted solution]

Hi @Kevin012994!

I hope the problem was resolved since your original post. Since we have no access to your account and services on the forums, we suggest to contact our technical support service by phone or chat right away whenever you encounter this kind of problem. One of our representatives will be able to make the appropriate verifications.

In addition, a notice will be present to inform you that we are aware of technical difficulties in your area when you try to reach us.

You will find information on how to reach technical support at the following address :  < http://www.videotron.com/contact-us >.

Cheers!