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Avatar de Deesan
Deesan
Initiate
12-03-2022
Résolu

Unable to bridge Helix 2

Hi,

 

today videotron came to install helix fiber internet at my shop. First thing I wanted to do after the tech left was to put the helix 2 in bridge mode in order to use my Asus GT-AXE11000 router. I was told by the rep and tech that I would be able to bridge the helix 2 in their app. However, it seems like I can't do so, I'm getting this warning "Bridge Mode not supported in Ethernet WAN mode.". 

 

Now my question is, is there a way for me to bypass this limitation or can I use another modem model which would let me configure my network  as I please?

 

Thank you in advance for your help, hopefully someone out there's got the answer I'm looking for!

  • Avatar de SamusAran
    SamusAran
    14-03-2022

    He says he has a fibre modem so I guess the gateway is in EWAN mode.  It cannot work in EWAN and Bridge mode at the same time