Hélix in Florida
Hi community. I am spending the winter in Florida. My helix is recording programs back home in Saint Jerome. When I try to watch my pre-recorded programs or live television here in Florida, I get an error message saying that I do not have access in this country. I have installed a VPN with an IP address in Montreal I still have no access to my recorded programming or live television. Has anyone found a workaround for this problem?
Crave
I subscribed to Crave and am very disappointed so far. Why does Helix not have a Crave app? I have the app on my ipad but most of the series are blocked and requires a subscription, why is my subscription with Videotron not valid? So far I am very disappointed and I can’t even subscribe to Crave directly because Helix does not have the app. I have been with Videotron for yeats and have always been satisfied until now…
Saving a program to another medium, like my computer
I recorded a program (that I appear on!) on my Helix device and it is going to expire soon. My siblings live in different countries and I would like them to be able to see it. I have two questions: 1. How can I refresh a program so that it doesn't expire after a year, but I can keep it for longer? 2. How could I transfer a recorded program to another medium, like a computer file, so that I could send it to my siblings for viewing? Thank you
Helix TV updates
Those of you who are with Helix TV for a long time, do we see regular software updates on that TV service? I see people complaining about small software issues (on these forums) that should be easy to resolve if they had a few developers assigned to maintain this software product. But it's possible they only invest minimal budget in maintenance to only deal with hardware obsolescence and the most serious issues, such as crash and stability problems. So is the Helix TV software product continuously evolving with new features and improvements? Or is it mostly the same since its introduction?
More Questions about Channel Availability and Features
This is SIMILAR to the bilingual version under the French section, but now I also wonder if BBC World News & France 24 are still SD under Helix TV, just as the indication under https://www.videotron.com/vcom-ext/secur/forms/tv/displayChannelList.act The original English post: I'm planning to switch to Helix but wanna know more. Firstly, I wonder if this list is accurate. https://www.videotron.com/vcom-ext/secur/forms/tv/displayChannelList.action It appears this list is for a legacy system. Before when I subscribed to Bell, lots of channels, like around 50, mostly radio, aren't available to order at all despite them showing up on my guide as greyed-out, in the channel finder or PDF on their website. Most ironically, these unavailable channels include UdeM, CHUM, McGill and Concordia campus channels just a few hundred meters away from my condo, plus French channels like Radio France Internationale, ICI Tele QC and Musique MTL (few km from my residence lol), BUT Ontario users can order them.Why don't they put Putin's "Russia" Today, historical "German" and Vichy regime channels in the 40s or take off CTV and CIBL too? lmao. Do videotron has similar problems? PS: Neither CCTS nor CRTC has the authority to deal with it. Secondly, I wonder what's the experience of Replay and Look Back? Can anyone share some comments? For example, I notice for Bell, most English channels except CBC (unless subscribe time-shift pack and watch Toronto during Olympics or Calgary channel) allows Restart. All Bell-owned channels allows this. If it's Global News or sports events on basic channels, there's a limit of the planned program length extension after broadcast. Most pure USA-enterprise-owned channels except CNN, others like TVA and LCN only allows 1.5 h playback from the time tuned in. I specifically wonder the function for niche channels OMNI, Crime+Investigation, but all channels are welcome!PS: Bell allows to fast backward from the beginning of a program into a previous time slot. Can I do the same trick with Helix? Thirdly, it seems like Club Illico app is transferring the live TV function to Helix App. Apple TV is definitely not supported, right? Can I cast to Android TV? Helix app doesn't work on my Bell Streamer but it's Android TV.