I have the exact same issue. In Montreal, data acces is no problem. WHenever I travel abroad, it works for a couple of minutes and stop. does not matter how many times i reboot the phone. it is an iPhone 6 and a videotron sim card that I hope is good since I got it only 2 months ago... this is very frustrating..
I recently moved from Rogers to Videotron. Had it for about a week before I left the country on a **blip**.. during that week everything seemed fine (a little isssue the first time we put in the sim). but after I crossed into AT&T territory things have been horrible. the first day I lost data probably 10 times.. having to reboot to get it to come back, sometimes multiple times. For the last 2 days I have been basically stationary in a city in Ohio, and I have had NO data, no matter what I do. Switching airplane mode on and off didnt Work either.
My brother is sitting right beside me (still on rogers with a blackberry passport) and has had zero trouble the entire **blip** with data.
one thing I just tried was taking the phone off automatic network and manually setting AT&T. That seems to have given me data back but unsure for how long. That being said, I shouldn't have to manually select networks. I'm at a loss at the moment as to what it could be other than a defective SIM???????? not sure if a bad sim could give me voice but no data ?
I just activated my new Vidéotron phone at home and the network shows up at PRNTR1. So most of my phone usage will be from this network. Is this fine? My understanding is that the restriction regarding three consecutive billing periods with most of the calls, SMS or data in roaming refers to PRNTR2 networks, right? I asked four times before signing in to make sure my location is fine. I was told that it would be, but I could not get any clear specific information about roaming from the sale people. Thanks!
@kreyszig wrote: I just activated my new Vidéotron phone at home and the network shows up at PRNTR1. So most of my phone usage will be from this network. Is this fine? My understanding is that the restriction regarding three consecutive billing periods with most of the calls, SMS or data in roaming refers to PRNTR2 networks, right? I asked four times before signing in to make sure my location is fine. I was told that it would be, but I could not get any clear specific information about roaming from the sale people. Thanks!
I’m 99% sure you will be fine.
where are you located? Anywhere in Quebec, it should be Videotron ... not PRTNR1
PRTNR1 in Quebec most of the time refers to the « slow » 3g or edge network.
I have an iphone 7 with the borderless plan and when I was in New England (Maine, NH, Mass) in August I was able to get on the local network and make calls/receive text messages but I was not able to access any data at all, which is part of the reason I signed up for this plan, specifically for using data - Google Maps - while travelling. Everything is enabled. My husband has iPhone 6 and the same plan and he was not able to access data either. We just signed up with Videotron in July so our SIM cards are brand-new. Any thoughts on connecting to US data?
I'm replying to my own message - I was just in Las Vegas for vacation and had no issues using my phone in the US for talk, text or data. We think the issue was the signals were just not strong enough when we were on the east coast. Definitely helpful for using Maps when driving, and signals were quite strong - even when going through Death Valley!
I'm wondering if this issue has been resolved. I travelled to Florida back in August and used the daily traveller pass option, to be able to use data to use google maps and a few other data services. I was able to connect to ATT or Tmobile, but was not able to use data. Only a few times after a reboot and/or selecting networks manually was I ever able to use data but it would only last for a bit, then it wouldn't work anymore. Anyhow, I'm planning to drive to Texas after Xmas and I'm wondering if this is working properly yet. I really don't think it has anything to do with weak signals as it didn't work in large cities such as Charlotte or Syracuse.
I'm using a Pixel XL and ensured data roaming was turned on. I've never really had a problem using partner networks in Canada, such as in Toronto.