Discussion de forum
Tv freezes on Startup
I have had the Helix sysem for about three weeks. I have a problem that is very hard to describe that is happening about 1-2 times our of every 10 times I turn on the TV. When I push power on the re...
Hi! Does this happen with any other device connected in HDMI to the TV? (gaming console, blueray player, etc.)
If not, we suggest trying to check the EDID and HDCP settings of the TV. The names of these settings and menus may differ from model to model. HDCP must be at 2.0 and HDMI at 2.2 if you do have these settings. I would also suggest trying to turn off the CEC mode on the TV's settings as well.
If this keeps happening after that, please don't hesitate to contact our technical support; preferably when the issue is present.
http://www.videotron.com/residential/contact-us
Thank you!
Hi! Does this happen with any other device connected in HDMI to the TV? (gaming console, blueray player, etc.)
If not, we suggest trying to check the EDID and HDCP settings of the TV. The names of these settings and menus may differ from model to model. HDCP must be at 2.0 and HDMI at 2.2 if you do have these settings. I would also suggest trying to turn off the CEC mode on the TV's settings as well.
If this keeps happening after that, please don't hesitate to contact our technical support; preferably when the issue is present.
http://www.videotron.com/residential/contact-us
Thank you!
