Discussion de forum
Snoogins
24-01-2021Initiate
Sound goes off on some channels
Sometimes the sound suddenly cuts out on certain channels for about 60-90 seconds. It's happened on TSN, CTV, City, Sci-Fi and Comedy. All Bell Media channels. I know other Videotron subscribers who have the same problem with the same channels. I called my friend, who has Bell Fibe, during one of these sound outages to check if his sound was working and it was fine. This has been going on for over a year. What can be done?
Hi rrarsena1981. We have verified this 10666 port but Videotron doesn't block it. Here are the ports that Videotron is blocking:
The incoming blocked ports are 25 (SMTP), 80 (HTTP), 35 (DCOM) ,137-138-139 (NETBIOS), 161-162 (SNMP), 445 (SMB) ,1080 (PROXY),
and outcoming 25 (SMTP) with the exeption of the s videotron.ca domaine name, 135 (DCOM), 139 (NETBIOS), 445 (SMB), 4444 (BLASTER).
-Cedrik
1 Réponse
Trier par
- CedrikSModerator - Solution Expert
Hi Snoogins. We strongly suggest you reach our technical support by chat or by phone or even by Facebook and Twitter. We will access your account and make the proper verifications. Thank you!