Discussion de forum

Avatar de QueenE
QueenE
Chevalier
11-20-2019
Résolu

Outage - CBS and NBC (maybe others)

What the heck is going on that these stations are off the air? What kind of technical problem could last this long?
channels
  • Avatar de Mike77
    Mike77
    11-21-2019

    It's not Videotron's fault. On Tuesday there was a fire on a transmission tower that damaged an antenna used by WCAX and WPTZ (see the article here). In this article on WCAX's website they say that they're getting temporary antennas tonight (Wednesday, Nov. 20) and will be going to the transmission tower tomorrow to assess the damage.

Avatar de Judie
Judie
Initiate
11-22-2019

 Thanks for the info. 

 I thought the channels were back but I am still having a problem. There is a program being broadcast but it is not the one showing in the guide. 

Avatar de cbalderr
cbalderr
Initiate
11-29-2019

Correct. In my case it should be NBC plattsburgh but Videotron is showing NBC Detroit instead. I realized by not showing MACYS Thanksgivig parade, but local detroit parade??? Also shows are not as whown in the guide.

Anybody else in this situation?

Is this because of that Tower fire reported in Vermont?

 

Thanks

  • Avatar de CedrikS
    CedrikS
    Moderator - Solution Expert
    12-01-2019

    Hi cbalderr. Regarding the Detroit feed on NBC, it's a redirected feed because of the tower fire. As soon as the tower is up an running in Vermont, the right feed will be shown. Have yourself a good day! 

     

    • Avatar de Anonyme
      Anonyme
      12-02-2019
      I have read that the replacement antenna is now broadcasting in Vermont. Is there a way to get our channels back? I pay for these channels to see certain NFL games that are broadcasted in Vermont and now I may not have access to see these games. I always seem to have issues with the American channels.
    • Avatar de Anonyme
      Anonyme
      12-02-2019
      I have read that the replacement antenna is now broadcasting in Vermont. Is there a way to get our channels back? I pay for these channels to see certain NFL games that are broadcasted in Vermont and now I may not have access to see these games. I always seem to have issues with the American channels.
    • Avatar de Kenmartin
      Kenmartin
      Initiate
      12-02-2019

      Is it possible for the guide to actually reflect the new feed from Detroit?

  • Avatar de Dumos
    Dumos
    Initiate
    08-04-2020
    August 3rd and we are still getting CBS and NBC from Detroit while showing the WRONG programming on the Videotron guide. What the hell is going on, it’s been WEEKS
    • Avatar de GabV
      GabV
      Moderator - Solution Expert
      08-11-2020

      Hi Dumos,

       

      They are currently installing the new antenna over in Vermont, making the signal unavailable for a while. In the meantime, we are patching in the signal from Detroit and waiting for our partners to finish with the new installation. This means there can be some disperencies between the guide (which shows the usual schedule) and the content (which is Detroit's).

       

      Here is an article from WCAX about this situation: https://www.wcax.com/2020/07/28/wcax-must-temporarily-power-down-over-the-air-signal-wednesday/

       

      Thank you for you understanding,

      -GabV