Discussion de forum
Channel surfing with Helix A must!
Hello, I know im not the first to complain but It cant hurt to keep this alive! I contacted support at least 4 months ago regarding this issue and still , nothing has been done. How can you s...
Hi!
Unfortunately, the use of the gateway and terminals are only possible on the Helix platform through Videotron's network. The platform on which Helix is based works this way by default, but we can understand the inconvenience this behavior causes you to change channel positions. Helix, however, is intended to be a constantly evolving service and we take note of your interest in this operation as well as a built-in VPN support. We will route everything to the product team for continual improvement of the service. Thank you!
Hi danmitch1. We suggest one setting that could help out while we wait for a proper filter. Press twice on the GUIDE button of the remote and then, you shall have multiple options to modify the guide. Try "Channels free to me". Thank you!
*Videotron employee suggest to set guide preferences to Free-to-me at every session*
Sorry but this is not a solution, it's a workaround and a very bad one at that. I have to redo those steps EVERYTIME I turn the unit back on. Not only the old illico system retained my preference, but I could use the up/down arrows to surf my subscribed channels.
It's true that using the channel +/- button showed all channels, and would have to reapply the preference, but the in screen mini guide surfing retained my preference to show only my subscribed channels.
With Helix, not only the up arrow button does nothing while watching, but the in-screen mini guide (right arrow) always, at every session, shows all channels. Have to reapply my filter every time! Even if I DID configure the guide to show "Free-to-me" by default in options
Talk about regression of service!! This insanely basic feature makes TV watching a real pain. In a world where set-top-boxes are getting more and more obsolete because of online streaming services easily available on all smart TVs, you'd think a cable TV company like Videotron would go the extra mile to make sure people stick with their services.
