Discussion de forum
Helix Wifi - Switching from 5ghz down to 2.4ghz
hi, I had had my Helix Gateway installed and now I have an issue with a setup I had. On my old Videotron Wifi I could choose to pick up the 2.4ghz wifi or the 5ghz wifi. This was needed as I have...
Just in case someone comes across this page and needs the answer. I could not find it for a long while so I used the videotron customer chat to talk to a tech guy. He answered my quetion in one line.
I had looked all over the App but did not think to check in the Network naming area. I thought that was just for changing the name of the network and the password. But in that area under Networks and tapping on the pencil in the top right corner you can then inside there choose to show both frequencies with their own names and passwords. This solved my issue right away and now I have all my smart devices working again. Simple.
Is anyone still have a hard time splitting their 2.4 and 5 ghz networks? I login through the gateway (after a factory reset), where I'm told that advanced security settings are handled automatically and are inaccessible to me. I hop over to the Helix Fi app, click the pencil icon next to My Network, but then I only see a single network there — one name, one password. Surely it can't be this hard...
Hello ocococ, you are on the right page. In the app, after tapping the pencil icon, please make sure to tick/untick the box to separate or mix the 2,4 and 5 ㎓ networks.
