Discussion de forum
Helix Resume glitch
I have been calling Videotron support since December about an issue with the "resume" feature. I cannot watch 2 events at the same time (with 2 recorded) as the resume always goes back to the start ...
change healthcare loginHello,
It’s frustrating to pay for a service mainly to record and watch sports, only to find that such a basic feature as resuming a recording doesn’t work as expected. Being forced to restart a program from the beginning every time you switch between two recorded events defeats the purpose, especially when Illico handled this seamlessly. What makes it worse is spending months contacting support without getting a clear answer or even finding someone who understands the issue. Videotron really needs to acknowledge this limitation and provide customers with a proper explanation and a realistic timeline for fixing it.
Best Regards
