Discussion de forum
Customer center error message after changing TV package
I called customer service this morning to change my TV package. Now, on my TV I can see that the channels have been changed. But when I go to the customer center on Videotron's website and check my c...
There's normally a 24 hour delay before our system update your account after a channel change. The signal for the new channel however should be pushed directly to your terminal granting you access to the new channel right away.
Was there a specific reason why you wanted to verify in the Customer centre or was it just to make sure everything was good?
Vincent Quigley
Your Community Manager
There's normally a 24 hour delay before our system update your account after a channel change. The signal for the new channel however should be pushed directly to your terminal granting you access to the new channel right away.
Was there a specific reason why you wanted to verify in the Customer centre or was it just to make sure everything was good?
Vincent Quigley
Your Community Manager
I just checked my account and everything is good. It shows the new package and I don't get that error message when I click on "Change my channels".
Mainly I wanted to change a couple of the channels I'd selected. They were channels I had before but never watched, so thought I'd change them to something else.
