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Avatar de DAL21
DAL21
Initiate
05-14-2023

Recording sports

I am new to Helix and while I mostly love it I have an issue with recording. I want to record every day of the Italian master's tennis. Helix only allows me to record one day at a time. There is no option to record the 'series'. I assume the same issue will occur later this month at RG? Does anyone know a solution?  Thanks.

  • Avatar de JoéCL
    JoéCL
    Moderator - Solution Expert
    05-20-2023

    Hello , DAL21. 

    It seems to be quite a curious issue. Do you have the same problem on your Helix TV app as well as on your terminal? We would encourage you to try an alternative route, and communicate us the result by phone at 1-877-380-2611 or via Live chat on our website. We'd be more than happy to assist you and troubleshoot this issue. 
    -Joé 😸