Older Illico models

Question

Hello,&nbsp;My parents own two Illico Cisco 4642HD terminals at their home; one was manufactured in January 2012 and the other in June 2014. Using the 2014 version, they have access to the HD versions of the CTV Comedy, Movie Time, Starz 2, to name a few. However, on the 2012 one, they only have access to the SD version of those channels on TV (they DO have access to HD of other channels, but not all of them). Is possible to update the software or is there anything Videotron can do to help? Or do they need to purchase a more recent Illico terminal?&nbsp;Helix is not an option because it is not avaiable in their area.&nbsp;Thanks in advance

pier-oliviert · Accepted Answer

Good day,
&nbsp;
It is quite possible to request an update on a terminal that is still running the first generation operating system. To do so, I invite you to contact technical support (by chat or by phone) so that we can validate everything with you.
&nbsp;
-PT&nbsp;

Discussion de forum

Contenu connexe

Illico+ sans frais

Échanger les hdds d'un meme modèle

illico and club illico

programmer ma telecommande avec une tele rca model rtu5540-c

Illico

Discussions récentes

infiltrations d'eau dans ma véranda.

I can't access my Customer Centre

Returning equipment to get my credit returned

Ça prends son temps, la facture en ligne (par courriel)

HBO and Channels on Demand