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Avatar de levitate
levitate
Initiate
10-20-2020

You have reached the $50 Mobile data overage limit. But that does not count....

Good day, I would like to know why my account has been charged with over 45 gigs for the month of September. Then I get a call from Videotron 1 day before the end of my monthly cycle about it. So I'm...
Avatar de Anonyme
Anonyme
10-23-2020
The 50$ limit is there by default unless you remove it from your customer center app or on videotron website
  • Avatar de levitate
    levitate
    Initiate
    10-28-2020

    Correct Danny6690,

    I never cancelled or removed that option from my account. I have the original e-mail showing That I would have to request it be removed from my account which I did not do.

    The CCTS has taken my dispute with Videotron, and have sent them notices to no request payment for the disputed amount. yet I still got an e-mail 'reminder' that my billing date is due end of this month. they called me 1 day before end of cycle to advise me that I ran up a huge amount. I wonder if they are going to call one day before the end of the billing cycle to ask how come I've not paid the amount of $2341.50. stay tuned!