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User Centre + widget not auto updating (Android)
I've got the User Centre + data widget (consummation 4*1) on my home screen and it doesn't seem to update itself...is this normal? Even if I tap the widget which takes me to the app's data status screen, it still won't update to match the app's info. My mobile data is always on, wifi often, data saver off, phone & storage permissions enabled. P30 Pro on Android 9.
Hello,
Our Internet plans currently sold are under Helix, which require the Helix Fi gateway. That device is only offered as a purchase, either with financing or in a single payment, it is not offered as a rental. Our older generation of plans from before used to have loaned devices, but they are not sold anymore. My colleague was mentioning it as a general tip only, Helix does not offer loan/rental options on the device. You are free to buy a used Helix gateway if you find one on your end and activate it with us however.
Thank you.
-Kevin
3 Réponses
Seems you have the version of the user center that released too early with the widget as is it not yet officially released.
Hi mcrootay. We strongly suggest you reach our technical support department so they can verify this app, what version you have and what can be done to fix it: < http://bit.ly/FB_Contact_Us >. Have a good day!
Chatted with tech support, they said the issue with the data widget not updating is on theirs (Videotron's) side
