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knit4pie
Officer
01-11-2019
Résolu

Data usage with data turned off

My daughter's phone is talk and text only, so it has the data turned off (we learned this because she is using my old phone and the data was on...turned it off after about an hour).

 

It still seems to be using a bit of data on a daily basis, though. Small amounts, such as 0.1MB on one day, 1MB on another. What could be causing this? She is arguing that texting where there isn't WiFi will use data, but I don't think so. What can I check? We've checked several times that data hasn't been turned on and it's always off, so either something is turning it on and off, or there is another problem.

2 Réponses

  • Thanks for the answer. That is what I had feared.

     

    I was thinking that I might be able to play the program on the Helix TV website on my computer and use video capture to record it. On a Mac there are a couple of different built-in possibilities for that, including using QuickTIme. But when I tried it, as soon as I initiated Video Record, the Helix TV window went black (the audio recorded, though!) Is this something that Helix does whenever someone tries to capture a recording? Or is there actually a way to do it?

    • Avatar de CharlesR
      CharlesR
      Moderator - Solution Expert

      Hi.

       

      Unfortunately there's no option to preserve the recording and it is not possible to save, capture or record it on our online Helix platform using a screen recording software because of digital rights agreements we have with our broadcasters.