Forum Discussion
Mogsdad
01-23-2019Officer
Daily Traveller Pass / International Roaming not working in India
I'm traveling in India, and cannot get any mobile service for my Videotron Daily Traveller Pass. I've contacted support, and learned that the only Indian carrier they have an agreement with in-c...
- 01-23-2019
The Indian carrier that Videotron has their roaming agreement with, Tata Docomo, is effectively shut down in most of the country, and began shifting its own users to Airtel since November 2017, according to this story in the Economic Times of India.
Mogsdad
01-23-2019Officer
Important to note: Wifi hotspots in India frequently require you to have a functional mobile phone to connect, as login depends on entry of a passcode that they will send to you via SMS. (Related article.) Unless you're traveling with someone who has an Indian phone (...or Rogers, or Bell, or Telus...) you may find yourself without the ability to reach the internet when you may need it most.
PatrickM
01-30-2019Moderator - Solution Expert
Hello! We understand the importance of having access to mobile services during your travels and we are currently negotiating with other mobile carriers to obtain coverage agreements at this location. We hope to resolve this situation as quickly as possible. Have a nice day!