Videotron sent my file to collections. I have never missed a payment/bill in my life!

That’s really frustrating, especially when you’ve always stayed on top of your bills. Sometimes companies send accounts to collections way too quickly without properly resolving customer disputes first. I had a similar issue a while back and spent hours trying to understand my options and documentation process through Kane County Civil Hopefully Videotron clears this up for you soon because situations like this can seriously affect your credit for no valid reason.