Discussion de forum
Videotron sent my file to collections. I have never missed a payment/bill in my life!
I received a letter yesterday from a collection’s agency called GCQ that I owe Videotron 129 dollars and haven't made a payment since Nov 2020. This is entirely absurd and unacceptable. Videotron ne...
I was sent to collections as well for the first time in my entire life!!! I am a NEW Videotron customer and thought my bill was paid in full. I had no idea that I have MULTIPLE Videotron bills based on my subscriptions. I am in complete shock, my entire family's mobile plans are blocked! I am cancelling ASAP and going back to BELL, they have one bill for all services. I am beyond shocked at how HORRIBLE the customer service is at Videotron, I cant speak with anyone because every attempt is redirected to collections which is a super long wait on hold! GOODBYE FOREVER Videotron what a TERRIBLE experience it has been
Hi kimk149,
We are sorry to read this situation. The way to pay the separate phone and Helix invoices is normally explained when you sign up to make sure that misundertandings like that do not happen.
If you did not contact our customer service or collection department yet regarding this situation, we strongly suggest doing so in order for us to access your account and check what can be done.
You can reach us at 1 877 512-0911 from any line or by dialing 611 on your Videotron devices.
Note that the wait on the line can be a little longer than usual since we are very busy with the moving period, we thank you in advance for your patience and understanding.
