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Unable to have the full speed of my internet
Hi, I have the 120 hybride Fiber, but I'm not able to obtain that speed... I'm using both 2,4 and 5 GigHz band. anyone can help me?
Hi mcwhoopin,
When subscribing to Helix, your new Helix customer account is created automatically, so all you need to do is to sign in using your email address as the username and the 4-number temporary PIN we gave you as the password. When you've successfully logged in, it allows you to set up your own password.
If you don't have the PIN or if it doesn't work, it will have to be reset by our agents over the phone. Do no hesitate to call us 24/7 at 1 877 380-2611 if you need to. Or to otherwise contact us directly for any technical issue !
Thank you,
-GabV
Basically, you've got 4 possible causes for this slow-down.
- Your cable connection.
- Your router
- Your wifi connection (either 2.4/5ghz)
- Your computer
- Your kids (yes, the true culprits)
To verify your true & real speed; always check-out videotron's own speedtest tool at http://testvitesse.videotron.ca
I'd suggest approaching your problem iteratively with the following steps (from easiest to most-complex) while using the above speedtest service.
- Ask everyone to turn-off their devices (literally, powered-off!); and only test with your laptop to see if things improve.
- Try another device to rule-out your laptop (just to have a second opinion).
- Connect your laptop directly into the router with an ethernet cable; to see if the problem might not be your aging router that just can't handle Videotron's 120mbit of pure speed.
- Connect your laptop directly into the cable-modem with an ethernet cable (remember to power-cycle the modem first!), to see if you might need to engage a service technician.
Another good read:
https://lifehacker.com/why-is-my-internet-suddenly-so-slow-1525144792
But you can also call videotron's tech-support :smileywink:
I had the same issue; in my case If your router is compatible (gigabit ready, wireless 802.11n or ac) you can set it to use only «n » or “a/c” mode in Wireless Network Mode and on WPA AES. Also WMM Support should be enabled.
As soon as I set the router to the above settings I was getting much closer to 120 mbps depending on the number of devices connecting on this 5ghz signal.
As soon as I set the router to the above settings I was getting much closer to 120 mbps depending on the number of devices connecting on this 5ghz signal.
