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Avatar de mzac
mzac
Squire
26-04-2021
Résolu

Technical questions about moving to Helix

I've been considering moving to Helix and have a few questions:   - I have Videotron phone service through my Arris TM822 Cable modem - does the Helix unit have a battery backup as well for phone s...
Helix
Avatar de mzac
mzac
Squire
10-05-2021

Thanks for your answer, just some clarification questions though:

 

1. Will phone service be provided by Helix in the future?  From what I see the equipment does have 2 x RJ11 jacks for phone service.

 

2. Perfect so you can confirm that if I run a VPN server that my router will have a public IP and I can VPN in without any issues?

 

3. Great news for IPv6 native, I had heard from a source that it was coming, but do you have any rough timeline?  Do you know what size prefixes will be distributed?

 

8. It would be great to add the upload speed to the Videotron website, no where is this mentioned!  Especially with so many people working from home these days, upload speeds are becoming more important as more people are doing video conferencing.  For example at this URL there is no mention at all:  https://videotron.com/en/shop/helix-plans/unlimited-internet/100mbps-plan

 

Also, does Videotron offer any other DOCSIS 3.1 compliant modems other than the Technicolor 4331X gateway?

Avatar de CedrikS
CedrikS
Moderator - Solution Expert
18-05-2021

Hi mzac,

 

Regarding your questions, we will try to answer them the best of our knowledge:

 

1- For the residential phone service, it is something that could come to the Helix gateway but we do not have an ETA on that right now.

 

2- As for a VPN, it will work if you go through your own router ( bridge mode ).

 

3- Regarding IPV6, it is kind of new and not all customers are getting this type of address. The only information I do have for now is through the following link: https://support.videotron.com/residential/internet/monitor-usage/ipv6

 

8- We will note your interest for future developments of our website but yes, it would be great to view the upload on the website!

 

As for your last question, the only modem working with DOCIS 3.1 is the Technicolor TC4400 and also our Helix gateways.

 

Thank you!

  • Avatar de VincentRoyal
    VincentRoyal
    Disciple
    25-09-2023

    Hello CedrikS,

     

    I was wondering if the Technicolor TC4400-AM is compatible with the Gigabit Offer.

    I currently have it with the 400Mbps offer and I love it ( no isssue at all and very stable).

    I think about moving to the 1Gbps offer but I don't want the Helix box because I have my own setup (Asus Aimesh)

    Thanks for your help