Discussion de forum

Avatar de nokodezu
nokodezu
Initiate
10-04-2023

Only IPv6 is working

I've tried power cycling and a factory reset my Helix modem to no avail. Only IPv6 supported websites are currently working for me such as some Google, Microsoft & Meta associated websites, some of V...
Helix Internet
Internet
Avatar de nokodezu
nokodezu
Initiate
10-12-2023

Just the Helix gateway and it's affecting all devices. It began after the gateway updated on 10/2.

  • Avatar de GabrielD
    GabrielD
    Moderator - Solution Expert
    10-14-2023

    In that case we would suggest you to contact our tech support concerning this situation. They will be able to access your account and check this with you. You can reach them by phone or chat at the following adress: « http://bit.ly/FB_Contact_Us »

     

    Thanks!