Discussion de forum

Avatar de Chloerobi
Chloerobi
Initiate
11-23-2023

Need help finding a device in helix app

My teenager managed to go on my Helix app and modified his devices (phone and laptop) so I can't recognize them and can't pause them anymore. He changed the logo (so it's not a phone logo anymore) an...
Avatar de glussier
glussier
Disciple
11-29-2023

Change the router name and password and the change the ssid name and/or password. Your kid will have to ask you for that password and don't give him the router name and password.

  • Avatar de mproy
    mproy
    Officer
    12-26-2023
    He probably just assigned on his phone a private mac address which created another device. Because of password sharing features (can’t be disabled) he reconnected and you - at best - will be notified only