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Need help finding a device in helix app
My teenager managed to go on my Helix app and modified his devices (phone and laptop) so I can't recognize them and can't pause them anymore. He changed the logo (so it's not a phone logo anymore) an...
Good afternoon. Unless you try them one by one, there are no other possibilities. You could try to factory reset the gateway and then you would be able to see the devices and reconnect them ( or not ). If you need assistance for this, we can reach you in private and we will safely access your account for our verifications. Thank you!
